Contact Us

Before you write to us

If gambling is causing you distress, the contact form is not the right place to start. Please turn first to the independent help organisations that operate around the clock for players in this country. Their advisers are trained to listen without judgement and can talk you through deposit limits, self-exclusion and steps to take a break. Your message to them is confidential, and you do not need to give your name.

For anything else, our team reads and replies in English. We do ask that you write to us in English wherever possible, because it lets us give you a straight answer without the delay a translation would add.

Keep your details out of the form

Never send financial information, passwords or scans of documents through this form. That means no bank card numbers, no account logins, no copies of your passport or driving licence, and no screenshots of your transaction history. The form is for questions and comments, not for carrying sensitive data.

What this means in practice: if you have a query about a withdrawal or a verification check, describe the situation in your own words and give us a rough timescale, but leave the actual figures and documents for a secure channel. We will tell you the safe route to use once we understand your query.

What we can and cannot do

We are an independent review site, not the operator. We cannot move money, change your account settings or overturn a decision made by the casino. What we can do is pass on your feedback, investigate patterns of poor service and point you toward the right department when you need it.

If your message is about a specific dispute, tell us the name of the operator and the date the issue arose. The more plainly you describe what happened, the quicker we can work out where your complaint should go next. Please do not expect us to act on your behalf; our role is to guide and to record.

If you are under the legal gambling age in your jurisdiction, please do not use this form. The sites we review are intended for adults only, and we cannot accept correspondence from minors.